Your details are used to deal with your enquiry and carry out the work you ask us to do.
We use the details you give us to answer enquiries, prepare quotes, arrange and carry out work, communicate about jobs, and keep appropriate business records. We do not sell your personal information.
Who we are
RS External Cleaning is an exterior cleaning business based in Manchester, United Kingdom. For the personal information covered by this notice, RS External Cleaning is the data controller.
Privacy enquiries can be sent to info@rsexternalcleaning.co.uk or raised by telephone on 0773 484 20 97.
Information we collect
Depending on how you contact us and the work you ask us to carry out, we may collect:
- your name and contact details, including telephone number and email address;
- your postcode, service address and access information relevant to a job;
- details of the service, problem or quotation you request;
- messages, photographs or other information you choose to send us;
- records of quotations, appointments, work carried out, invoices and payments;
- basic technical and security information created when the website is used, such as IP address, browser information and server logs where these are recorded by the website host, security tools or WordPress.
Please avoid sending unnecessary sensitive personal information through the website enquiry form.
How we use personal information
We may use personal information to:
- respond to enquiries and check whether we cover your location;
- prepare quotations and discuss the work requested;
- arrange appointments, access and site requirements;
- provide exterior cleaning, maintenance, inspection or repair services;
- communicate about an existing or proposed job;
- manage invoices, payments and accounting records;
- deal with complaints, questions, warranty issues or disputes;
- maintain the security, reliability and performance of the website;
- meet legal, tax, insurance and regulatory obligations.
Our lawful bases
Under UK data protection law, we need a lawful basis for using personal information. The basis will depend on the circumstances. We generally rely on:
Where processing is needed to take steps at your request before entering into a contract, or to perform a contract for services.
Where it is reasonably necessary to run and protect the business, respond to customers, manage jobs and maintain website security, provided those interests are not overridden by your rights.
Where information must be kept or used to comply with tax, accounting or other legal requirements.
Where consent is specifically requested, for example for optional non-essential cookies or electronic marketing where consent is required.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to deal with enquiries, provide services, maintain business and tax records, resolve disputes and meet legal obligations.
Unsuccessful or general website enquiries will normally be reviewed and deleted when they are no longer needed. Customer, invoice and accounting records may need to be retained for longer periods to meet legal and tax requirements.
Security
Reasonable organisational and technical measures are used to protect personal information from unauthorised access, loss, misuse or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, so please do not send information through the website that is not needed for your enquiry.
International transfers
Some website, email, cloud or analytics providers may process information outside the United Kingdom. Where this happens, appropriate safeguards should be used as required by UK data protection law.
Your data protection rights
Depending on the circumstances, you may have rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, and transfer of information you have provided. Where processing is based on consent, you can withdraw that consent.
Not every right applies in every situation. If you make a request, we may need to confirm your identity before responding.
Questions, requests and complaints
To ask a privacy question or exercise a data protection right, contact RS External Cleaning at info@rsexternalcleaning.co.uk.
If you have concerns about how your information has been handled, please contact us first so we can try to resolve them. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Changes to this notice
This privacy notice may be updated when the website, business processes or legal requirements change. The latest version will be published on this page with an updated date.
Contact RS External Cleaning directly and we’ll help with your request.